Greetings,
I purchased the free trial of CBS all access in February in order to watch The Good Fight with my girlfriend. While a great show, the experience has been terrible.
The app and playback worked fine, good even. The problem came in the cancellation. I cancelled before the trial was up and forgot about it. I noticed the charge in April and contacted the company. They proceeded to tell me in email that they would not offer a refund based on this in their terms doc :
8.5 No Refunds. ALL FEES ARE NON-REFUNDABLE. As described further in Section 8.6, even if you cancel All Access during a monthly subscription period, you will not receive a refund for any portion of the Fees for the remainder of that subscription period. In rare circumstances, we may provide a credit, refund, discount, or other consideration to some or all of our subscribers (“Credits”). The amount and form of such Credits, and the decision to provide them, are at our sole discretion. The provision of Credits in one instance does not entitle you to Credits in the future for similar instances, nor does it obligate us to provide Credits in the future, under any circumstance.
CBS told me that I had (2) All Access accounts and had signed up with two emails. I'm not sure how this was even possible as I only have one email. They further told me that my account would cancel in May.
Welp, they're still charging me. I've tried cancelling a dozen times and calling several, but it's gotten to the point where I will have to cancel my card. I did speak with someone today who said he "escalated" for a refund, but there's apparently no guarantee and I'm not going to hold my breath. Further, they would only refund to the date I started calling them, not the actual date of the cancellation.
I am looking forward to Star Trek Discovery, but I am not subscribing to the service again. I appreciate it's not a ton of money, but the frustration is great.
Submitted August 30, 2017 at 01:45PM by RoShamPoe http://ift.tt/2wiSkAo
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